Conditions for sales and delivery

The terms and conditions below apply to purchases made on www.hydroscand.no, as well as to remote purchases through other channels, such as telephone and email. Unless otherwise stated or required by law, these terms apply, where relevant, to all categories of customers.

If you have any further questions, please do not hesitate to contact us.
Contact us

Order

Orders placed via hydroscand.se, telephone, email, or other channels shall be deemed binding. When placing an order through hydroscand.se, you shall receive an order confirmation by email, containing details of your purchase as well as the address information provided. In the event that no order confirmation is received, you shall contact Hydroscand by telephone without undue delay.

Prices and product information

At the time of ordering, the prices stated on hydroscand.se shall apply, unless otherwise expressly agreed. The prices are displayed in the shopping cart, at checkout, and in the order confirmation. The information provided in the online store is intended to support your purchasing decision and is continuously updated. We reserve the right to correct typographical errors and other inaccuracies that may occur on any of our pages.

If an incorrect price has been stated for a product you have ordered, we shall notify you accordingly and await your approval of the corrected price before processing the order.

Campaigns

From time to time, Hydroscand offers promotional prices on selected products. For products included in such promotions, the preferential prices or terms shall apply during the period specified on hydroscand.no, or while stock lasts. Promotional prices cannot be combined with other discounts unless expressly stated otherwise.

Payment

Betalning sker endast mot faktura. För att handla på hydroscand.se krävs ett fakturakonto. På order som understiger 400 SEK exklusive moms, tillkommer en fakturaavgift på 40 SEK exklusive moms.

Invoice conditions

Invoice payment is offered subject to approved credit assessment. Payment shall be made no later than 20 days from the invoice date, unless otherwise agreed. After the due date, default interest willl be charged, together with a statutory reminder fee. Any objections to the invoice shall be raised within 8 days from the invoice date.

Hydroscand aims to reduce paper consumption for environmental reasons and therefore encourages digital invoicing. To receive your invoices electronically instead of on paper, please contact us  and provide your customer number or organization number together with your email address.

Delivery

Direct delivery

Orders subject to freight costs will be confirmed accordingly in the webshop.  Please consider a delivery time of 2-3 days depending on your location. Your shipment will pr default be sent from the Hydroscand central warehouse unless otherwise confirmed.  Should any delay occor we will do our utmost to communicate this clearly with your new delivery date. 

Packaging

For bulky materials, packaging costs may be added and charged at the applicable daily rate. Please note that packaging costs are added to the order value after packing and are therefore not displayed at the time of order completion. ​

Damaged or incorrect delivery

If the packaging is visibly damaged, you must make a remark on time of  receipt, or alternatively, immediately notify the carrier that the goods are damaged. If, after accepting and unpacking your order, you discover that an item is incorrect, missing, or damaged, you shall notify Hydroscand within 7 days of receipt of delivery.

Ångerrätt och returer

Consumer sales

As a consumer, you have the right to withdraw from your purchase within 14 days when shopping remotely.  Should any of our remote sales channels open for B2C trade the following conditions will apply. Until that time, consumers are only able to shop on location - i.e in one of our stores and these conditions do NOT apply. 
Returns should in such case alwasy be brought to the store where the purchase was made, in condition as on point of sale and with the delivery note intact.

*** valid only for B2C sales ***
The withdrawal period begins the day after you, or a representative on your behalf, have received the goods. If the last day of the withdrawal period falls on a Saturday, Sunday, or public holiday, the period shall be extended until the following business day. Please note that failure to collect a package or refusal to accept a delivery shall not be considered an exercise of the right of withdrawal. You may withdraw from all or part of your purchase within the withdrawal period by choosing one of the following options: Return the item(s) to a Hydroscand store. Please bring the order confirmation/delivery note with you. Return the item(s) to the central warehouse. In this case, you must first notify us of your wish to exercise the right of withdrawal. You will then receive a return shipping label. You may notify us either by contacting Customer Service or by using the standard withdrawal form provided by the Swedish Consumer Agency. The goods must be returned within 14 days after you have notified us of your decision to withdraw. The cost of return shipping will be deducted from the refund, meaning that you, as the consumer, are responsible for the return shipping cost. Returned goods must be unused, complete, and sent back in undamaged original packaging. Please ensure appropriate packaging is used so that neither the carton nor the product is damaged during transport. If a product has been handled in a way that reduces its value, we reserve the right to make a deduction for such depreciation in the refund amount.

Business to Business

Please refer to our standard sales conditions or your contract with Hydroscand

Exceptions to return order

The right of withdrawal does not apply to custom-made products, such as pressed hoses. Nor does it apply to products that are custom-ordered and not normally kept in stock.  

Warranties and Claims

f you have purchased a product from us that is defective, or if there is an error or delay in delivery, you are entitled to make a claim. You may then request that we remedy the defect, provide a replacement delivery, grant a price reduction, or compensate you for rectifying the defect yourself. In serious cases, you have the right to cancel the purchase. Please note that claims may only be made for defects due to manufacturing faults and not for normal wear and tear.

Hydroscand generally assumes responsibility for manufacturing defects for 12 months from the original date of purchase, which must be substantiated by an invoice or receipt. Please note that other warranty periods may apply to certain products in accordance with the supplier’s terms. Our warranty does not cover accessories, consumables, user errors, or damage caused by liquids or impacts.

Product claims and warranty matters are handled in-store. If you have any questions, please contact Customer Service.

For the warranty to apply, the product must not be disassembled, modified, or exposed to external damage. The product must be properly maintained in accordance with the service intervals specified by the supplier. The warranty does not apply if the product has been used after a defect has been discovered. Returned products must be thoroughly cleaned.  In the event of a valid warranty claim, we shall cover your associated costs, such as return shipping or fuel expenses, and will repair or replace the product. We do not reimburse costs for rental equipment, third-party repairs, travel expenses, or similar. If the product has been discontinued from our range, a comparable replacement product may be offered.

Personal Data and Copyright

As a customer, you are responsible for ensuring that the personal data you provide in connection with the use of our websites is accurate and complete. You are also responsible for ensuring that no unauthorized party gains access to your login credentials. Please contact us immediately if you suspect that your information has been misused.

Hydroscand is the data controller for the processing of personal data you provide in connection with the use of our websites. Information on how we process customer personal data can be found in Hydroscand’s Privacy Policy.   The information on Hydroscand’s websites is protected by, among other things, intellectual property and marketing laws. This means that trademarks, trade names, product names, images, graphics, design, layout, as well as information regarding products, services, and other content may not be copied or used without prior written consent from Hydroscand.

Other conditions

All other conditions are subject to NL17.

Conditions for sales and delivery

The terms and conditions below apply to purchases made on www.hydroscand.no, as well as to remote purchases through other channels, such as telephone and email. Unless otherwise stated or required by law, these terms apply, where relevant, to all categories of customers.

If you have any further questions, please do not hesitate to contact us.
Contact us

Order

Orders placed via hydroscand.se, telephone, email, or other channels shall be deemed binding. When placing an order through hydroscand.se, you shall receive an order confirmation by email, containing details of your purchase as well as the address information provided. In the event that no order confirmation is received, you shall contact Hydroscand by telephone without undue delay.

Prices and product information

At the time of ordering, the prices stated on hydroscand.se shall apply, unless otherwise expressly agreed. The prices are displayed in the shopping cart, at checkout, and in the order confirmation. The information provided in the online store is intended to support your purchasing decision and is continuously updated. We reserve the right to correct typographical errors and other inaccuracies that may occur on any of our pages.

If an incorrect price has been stated for a product you have ordered, we shall notify you accordingly and await your approval of the corrected price before processing the order.

Campaigns

From time to time, Hydroscand offers promotional prices on selected products. For products included in such promotions, the preferential prices or terms shall apply during the period specified on hydroscand.no, or while stock lasts. Promotional prices cannot be combined with other discounts unless expressly stated otherwise.

Payment

Betalning sker endast mot faktura. För att handla på hydroscand.se krävs ett fakturakonto. På order som understiger 400 SEK exklusive moms, tillkommer en fakturaavgift på 40 SEK exklusive moms.

Invoice conditions

Invoice payment is offered subject to approved credit assessment. Payment shall be made no later than 20 days from the invoice date, unless otherwise agreed. After the due date, default interest willl be charged, together with a statutory reminder fee. Any objections to the invoice shall be raised within 8 days from the invoice date.

Hydroscand aims to reduce paper consumption for environmental reasons and therefore encourages digital invoicing. To receive your invoices electronically instead of on paper, please contact us  and provide your customer number or organization number together with your email address.

Delivery

Direct delivery

Orders subject to freight costs will be confirmed accordingly in the webshop.  Please consider a delivery time of 2-3 days depending on your location. Your shipment will pr default be sent from the Hydroscand central warehouse unless otherwise confirmed.  Should any delay occor we will do our utmost to communicate this clearly with your new delivery date. 

Packaging

For bulky materials, packaging costs may be added and charged at the applicable daily rate. Please note that packaging costs are added to the order value after packing and are therefore not displayed at the time of order completion. ​

Damaged or incorrect delivery

If the packaging is visibly damaged, you must make a remark on time of  receipt, or alternatively, immediately notify the carrier that the goods are damaged. If, after accepting and unpacking your order, you discover that an item is incorrect, missing, or damaged, you shall notify Hydroscand within 7 days of receipt of delivery.

Ångerrätt och returer

Consumer sales

As a consumer, you have the right to withdraw from your purchase within 14 days when shopping remotely.  Should any of our remote sales channels open for B2C trade the following conditions will apply. Until that time, consumers are only able to shop on location - i.e in one of our stores and these conditions do NOT apply. 
Returns should in such case alwasy be brought to the store where the purchase was made, in condition as on point of sale and with the delivery note intact.

*** valid only for B2C sales ***
The withdrawal period begins the day after you, or a representative on your behalf, have received the goods. If the last day of the withdrawal period falls on a Saturday, Sunday, or public holiday, the period shall be extended until the following business day. Please note that failure to collect a package or refusal to accept a delivery shall not be considered an exercise of the right of withdrawal. You may withdraw from all or part of your purchase within the withdrawal period by choosing one of the following options: Return the item(s) to a Hydroscand store. Please bring the order confirmation/delivery note with you. Return the item(s) to the central warehouse. In this case, you must first notify us of your wish to exercise the right of withdrawal. You will then receive a return shipping label. You may notify us either by contacting Customer Service or by using the standard withdrawal form provided by the Swedish Consumer Agency. The goods must be returned within 14 days after you have notified us of your decision to withdraw. The cost of return shipping will be deducted from the refund, meaning that you, as the consumer, are responsible for the return shipping cost. Returned goods must be unused, complete, and sent back in undamaged original packaging. Please ensure appropriate packaging is used so that neither the carton nor the product is damaged during transport. If a product has been handled in a way that reduces its value, we reserve the right to make a deduction for such depreciation in the refund amount.

Business to Business

Please refer to our standard sales conditions or your contract with Hydroscand

Exceptions to return order

The right of withdrawal does not apply to custom-made products, such as pressed hoses. Nor does it apply to products that are custom-ordered and not normally kept in stock.  

Warranties and Claims

f you have purchased a product from us that is defective, or if there is an error or delay in delivery, you are entitled to make a claim. You may then request that we remedy the defect, provide a replacement delivery, grant a price reduction, or compensate you for rectifying the defect yourself. In serious cases, you have the right to cancel the purchase. Please note that claims may only be made for defects due to manufacturing faults and not for normal wear and tear.

Hydroscand generally assumes responsibility for manufacturing defects for 12 months from the original date of purchase, which must be substantiated by an invoice or receipt. Please note that other warranty periods may apply to certain products in accordance with the supplier’s terms. Our warranty does not cover accessories, consumables, user errors, or damage caused by liquids or impacts.

Product claims and warranty matters are handled in-store. If you have any questions, please contact Customer Service.

For the warranty to apply, the product must not be disassembled, modified, or exposed to external damage. The product must be properly maintained in accordance with the service intervals specified by the supplier. The warranty does not apply if the product has been used after a defect has been discovered. Returned products must be thoroughly cleaned.  In the event of a valid warranty claim, we shall cover your associated costs, such as return shipping or fuel expenses, and will repair or replace the product. We do not reimburse costs for rental equipment, third-party repairs, travel expenses, or similar. If the product has been discontinued from our range, a comparable replacement product may be offered.

Personal Data and Copyright

As a customer, you are responsible for ensuring that the personal data you provide in connection with the use of our websites is accurate and complete. You are also responsible for ensuring that no unauthorized party gains access to your login credentials. Please contact us immediately if you suspect that your information has been misused.

Hydroscand is the data controller for the processing of personal data you provide in connection with the use of our websites. Information on how we process customer personal data can be found in Hydroscand’s Privacy Policy.   The information on Hydroscand’s websites is protected by, among other things, intellectual property and marketing laws. This means that trademarks, trade names, product names, images, graphics, design, layout, as well as information regarding products, services, and other content may not be copied or used without prior written consent from Hydroscand.

Other conditions

All other conditions are subject to NL17.